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Training

Training solutions that ensure mastery and application of concepts and skills.

What

Led the design and development of training solutions in client-based and internal education department environments. 

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Title

Manager, Performance Consulting (CareFusion/BD) and Senior Instructional Designer (Andersen Consulting)

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Team

CareFusion/BD: Subject-Matter Experts, Instructional Designers, Engineering, R&D, Quality, Leadership Teams, and Marketing

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Andersen Consulting: Subject-Matter Experts, Instructional Designers, and Client Leadership Teams

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Role​

  • Led teams of instructional designers (10) and subject-matter experts (3)—provided creative guidance, instructional design input, constructive feedback, inspiration, and professional development.

  • Designed and developed WBT modules for internal audiences: technical and operational training for technicians, analysts, and managers.

  • Designed and implemented a complete OJT program for Field Service Technicians that included instructor guides, assessment tools, and LMS tracking.

  • Designed an developed instructor-led courses, including instructor guides, participant guides, and other course materials for multiple products and audiences.

  • Designed WBT and instructor-led training programs for corporate clients such as Novell, ATT&T and Hewlett-Packard.

  • Used data analysis to ensure training realized measurable positive results.

  • Implemented science-based methods to increase retention and application.

Customized Soft Skills Training

Developed and delivered soft skills training customized to meet the specific needs of remote managers, lead service technicians, and consultants: consultative skills, customer service, confidence, coaching skills, Situational Leadership II, 90-day planning, and change management. 

Developed and delivered soft skills training customized to meet the specific needs of remote managers, lead service technicians, and consultants: consultative skills, customer service, confidence, coaching skills, Situational Leadership II, 90-day planning, and change management. Developed and delivered soft skills training customized to meet the specific needs of remote managers, lead service technicians, and consultants: consultative skills, customer service, confidence, coaching skills, Situational Leadership II, 90-day planning, and change management. Developed and delivered soft skills training customized to meet the specific needs of remote managers, lead service technicians, and consultants: consultative skills, customer service, confidence, coaching skills, Situational Leadership II, 90-day planning, and change management.   

Actionable Data

Created training dashboards, status reports, and presentations for leadership teams to inform strategic direction.

Webinar Design and Delivery

Designed and delivered training webinars on both operational and technical topics.

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Curriculum Design

What

Large-scale, position-based, and product-based curriculum design for all roles in the Field Service organization, Implementation Analysts, and Professional Services Project Managers.

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Ongoing curriculum design to prepare audiences in Global Customer Support (GCS) for product releases.

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Title

Manager, Performance Consulting (CareFusion/BD)

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Team

Subject-Matter Experts

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Role

  • Led needs/gap analysis and curriculum design sessions with SMEs to define large-scale requirements for training and performance solutions.​

  • Translated results into comprehensive roadmaps for training and performance solutions and wrote detailed design specifications for all program deliverables.

  • Used roadmaps to guide program development and implementation. 

  • These highly successful programs have become the benchmark other organizations strive to match.  

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